+46 (0)70-753 49 39

TERMS AND CONDITIONS

These general conditions apply to all agreements you close with CRAFT STUDIO SWEDEN AB.

By ordering products on www.craftstudio.se you accept the terms and conditions. We require parental approval for the agreement to be valid if you are under 18 years old.

PAYMENT

All prices on www.craftstudio.se is in Swedish kronor (SEK), including 25% VAT.

When you order to a address in Sweden the shipping fee is 50 SEK. If you want to order to another country there will be a higher shipping fee, please contact us so we can give you further information about the shipping fee to your country.

SHIPPING AND DELIVERY

TERMS

Some of the products shown on www.craftstudio.se is in stock for immediate delivery. If there are products that are out in stock, there will be information about that in the web shop. All our products are hand made and our ordinary production process is 2-3 weeks. Rates are quoted in Swedish SEK, including VAT. You will see the total price at checkout.

ORDER CONFIRMATION

Once we have received and confirmed your order, we will send an order confirmation to your e-mail address. It includes information about your order. Check your confirmation and contact us if you have any questions. The package is delivered by DHL to your nearest delivery point. As soon as the package arrives at your delivery point you will receive an SMS notification that you need along with valid ID upon pick-up.

SHIPPING

If you order to an address in Sweden there is a shipping fee, 50 SEK. If you want to order to another country shipping fee will higher. Price for shipping depends on which country it is. Please contact us for further information.

DELIVERY

Our delivery time for products in stock is normally 3-5 weekdays. If any problem occurs on our end or if you order a product that we need to produce, we will get back to you with further information about the order. You will receive an order confirmation to your email address before we send the goods to you. Our packages are shipped by DHL to your nearest delivery point. Is your parcel damaged report it immediately to DHL.

UNRETRIEVED PACKAGE

There will be a fee of 300 SEK if you don´t pick up you package. It corresponds to the costs incurred to bring the package in return. 

EXCHANGES AND RETURNS

From the time your package has arrived at the post-office, you have 14 days purchase, exchange or return policy. Our condition is that the goods will be returned in the original condition, not used and as well as the original packaging enclosed. Of course, you always have the right to open the package to check that the product works.

When exercising the right of withdrawal will send you the item back to CRAFT STUDIO SWEDEN AB and pay for the return shipping and transportation risk. When we receive the product and found that this is unused and undamaged refunded the amount you paid for the item, return shipping costs deducted.

EXCHANGE AND RETURN PROCESS

  1. Contact us at CRAFT STUDIO SWEDEN AB on shop@craftstudio.se so that we can send a return form to you and reserve the new product.
  2. Print and fill out the returns form.
  3. Return the product together with the return form and a copy of your order confirmation. Be aware of how important it is to pack the goods that you want to exchange in a way that they can´t break in transit. Please use the protective materials that you received in the delivery. If you feel unsure or have any questions, please feel free to contact us and we will help you. If the item is destroyed or that we do not accept the exchange, you are charged a fee of SEK 300.
  4. Once we have received the goods and approved the change, we will send the new goods to you. If the new product is more expensive, you pay the difference in cash to your account before delivery and if it is cheaper we can adjust your invoice or alternatively refund the difference to the account that you specified in the return form. Return shipping costs 60 SEK will be deducted.

COMPLAINTS

You always have the right to unpack the goods and check them. If an item is incorrect or damaged contact us at shop@craftstudio.se and we will help you how you should proceed. Please attach digital pictures of the products/damage in the mail contact, to simplify the matter. We follow the recommendations from Allmänna reklamationsnämnden.

CRAFT STUDIO SWEDEN AB will refund the consumer within 30 days in the event the consumer on proper grounds cancels an order or to get money refunded.

OTHER

PRODUCT INFORMATION

We reserve the right for any printing or typographical errors. We can´t guarantee that the images reflect the exact real look and colors. We also reserve that goods can be sold out and that goods can be deleted from the range. We reserve the right to adjust prices and possible price errors. If you would like more information about CRAFT STUDIOs products, please contact us at shop@craftstudio.se

PERSONAL DATA

When you place your order in CRAFT STUDIO web shop you state your personal data such as name, address and personal identity number. Meanwhile, you agree that we may retain and use your personal information to enable us to fulfill our commitments to our customers. We document additionally certain communications we have with you by phone or email, to give you the best service and follow up your issue and for our marketing. According to the Personal Data Act (PUL), you are entitled to get the information we have stored about you. If the information is incorrect, incomplete or misleading, you can request that it will be corrected or removed. If so, contact us at shop@craftstudio.se. Personal data will not in any circumstances be disclosed to third parties.

COOKIES

Under the new Electronic Communications Act, which entered into force on 25 July 2003, all visitors to websites that uses cookies must be informed. The visitor will also be able to prevent cookies from being stored on the computer. A cookie is a small text file stored on your computer when you visit a website that uses cookies. Next time you visit the site can read your cookie and show the pages according to your preferences. Our website uses cookies sometimes and then only to make it easier for you to use our pages. If you do not accept that cookies are saved on your computer, you can change the settings in your browser (Internet Explorer, Mozilla Firefox , Netscape, Opera etc. ) so that it does not save cookies.

FORCE MAJEURE

CRAFT STUDIO SWEDEN AB is exempt from sanction for failure to perform any obligation under this Agreement if such failure is due to liberating factor as described below and the circumstance prevents, hinders or delays the performance. As the liberating factor to be considered including government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes government decisions that affect the market negatively and products, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and the company exposed to criminal activity that affects the business.

LAW

CRAFT STUDIO SWEDEN AB follows the laws of Distans- and hemförsäljningslagen, konsumentköplagen and E-handelslagen.

DISPUTE

In any dispute, CRAFT STUDIO SWEDEN AB follows the Allmänna Reklamationsnämnden recommendations.

 

CONTACT INFORMATION

Monday-Friday: 09.00-16.00

E-mail: shop@craftstudio.se

 

CRAFT STUDIO SWEDEN AB

Stråkvägen 41

187 34  Täby

559060-9151